FAQs

Most pool builds take 8–12 weeks, depending on design complexity, site conditions, and weather. There are four main stages:

1. Design & Approvals — creating your custom design and submitting plans to council.
2. Excavation & Shell — digging the pool and pouring the reinforced concrete shell.
3. Curing — allowing the concrete to properly cure for maximum strength.
4. Finishes & Equipment — completing the interior finishes, tiling, features, pumps, and filtration.

👉 Take a look at our Pool Construction Process page for a step-by-step breakdown.

We can usually provide a quote within 48 hours of your enquiry. Quotes can be prepared over the phone or via email but will be subject to a site inspection and an on-site discussion to confirm details.

All required inspections are arranged and paid for by us. Our certified engineer will manage the process, including any inspections for parts of the project you may choose to complete yourself (such as fencing).

We use the standard Master Builders Pool Construction Contract, which protects both parties and ensures we deliver exactly what you’re after with full transparency.

Yes — Pool HQ is:

• Fully licensed by the Queensland Building and Construction Commission (QBCC)
• A member of Master Builders Queensland
• Fully insured for all works

You can have complete confidence that your new pool will be built to the highest standard.

You can view our credentials and history on the official QBCC licence search website. Simply search our licence number 1099268, or [click here to view our registration summary]. You’ll also find the option to generate our full licence history for peace of mind.

Concrete pools are:

• Durable & Strong — long-lasting structures with proven reliability.
• Flexible in Design — build any shape, size, or depth to suit your space.
• Visually Stunning — choose from interior finishes like pebblecrete, render, or tiles.
• Value-Adding — a concrete pool not only enhances your lifestyle but also increases your property’s value.

With custom concrete, you’re not limited by pre-made shells — we design and build pools to match your site and vision.

We only use premium construction materials and back every pool with a 10-year structural warranty.

• Our pools are reinforced with OneSteel Reinforcing’s 250S Grade 12mm POOLSTEEL®, specifically engineered for pool construction.
• Its deformed profile creates a superior bond with concrete, resisting ground movement and controlling cracking.
• Certified by ACRS, this steel ensures maximum durability and longevity for every pool we build.

Pool HQ offers a 10-year structural warranty on all concrete pools plus a 100% Satisfaction Guarantee. With our reputation and experience, you can feel confident your pool is built to last.